What is National Get to Know Your Customer Day? This day is observed annually on the third Thursday of each quarter (January, April, July, October). With so much business being conducted electronically, personal attention to customers can go by the wayside. Get to Know Your Customer Day is a fitting opportunity to turn that around, making a point of learning a little more about your customers. The better you know and understand your customer, the better you can serve them and their needs.
This article takes a deeper dive into concepts outlined in the July 2020 entry prepared by my co-worker Gary Gula, How Much Does Ductile Iron Pipe Weigh and Why Does It Matter to You? Specifically, we will focus on the pipe weight itself, answering questions such as: From where do these weights originate? Why do we show weights on each pipe? How trustworthy are these weights as provided? And, What do these weights mean to me, the pipe customer?
Over the years, products manufactured in our country have enhanced our quality of life, and how the products are manufactured makes a difference. U.S. Ductile iron pipe (DI pipe) manufacturers follow stringent guidelines in the manufacture of their products. In this Iron Strong Blog, we will discuss why to consider a domestic only Ductile iron pipe specification.
Whether you are assembling a toy, playing a game, or installing a waterline…where do you go when you're unsure what to do next?
Read the instructions!
Although McWane Ductile loves highlighting major waterworks projects, sometimes it is seeing water professionals work together to solve a utility's problem that deserves recognition. Our valued partners at Northwest Arkansas Winwater called us on Monday, April 27, 2020, with a customer in need — Benton Washington Regional Public Water Authority (BWRPWA).
Why is your bottom-line important to us? For more than three decades, I had the privilege to serve within the nation's largest investor-owned water utility. During that time, I clearly saw the advantage of a financially sound utility. Whether it be having the resources to invest in needed facilities, provide a work environment that would attract well-qualified people, or purchase needed supplies and equipment to operate the business effectively. These are just a few advantages of maintaining a strong bottom-line.
It’s a great day on the job site, and your crew is running hard—you're making up for lost time, possibly due to weather delays. You're expecting your next load of Ductile iron pipe (DI pipe) any minute, and your goal is to unload your pipe as safely and quickly as possible. Before you let the truck take off, you need to understand and follow these guidelines before receiving your pipe.
McWane Ductile has assembled a team of professionals to assist our clients and the industry in formulating quality and cost-effective projects to serve customers with their water and wastewater needs.
This team consists of Registered Professional Engineers, National Association of Corrosion Engineers (NACE) Certified Technicians and ENVISION Sustainability Professionals with experience in managing utility operations, working in the consulting engineering industry, actual manufacturing experience in the pipe industry and decades of field exposure while providing resources and assistance with successful project completion.
One of the most frequently asked questions I get as a sales rep is, “What is the lead time for Ductile iron pipe?” For example, “I need two pieces of 12-inch TR Flex® Class 52 Protecto 401™ lined zinc coated pipe. Do you have it in stock? If not, what’s your lead time?” Sound familiar?
Whether it be a search for offbeat items that another manufacturer or supplier has dropped the ball on, or a contractor starting a new job, lead time promises and delivery dates are more critical now than ever.
It’s summertime and it’s HOT! The days are filled with parades, lemonade, fireworks, and HEAT! Unfortunately, some of the days are also filled with wildfires, hurricanes, and other disasters. Luckily, we have an extraordinary group of emergency professionals that respond to these various disasters referred to as “first responders.”
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